Privacy Policy

Privacy Policy – ZapBack.ai

1. Information We Collect

  • User Information: Name, email, employee ID, role, reporting manager.
  • Feedback Data: Feedback text, visibility settings, recipient details.
  • Usage Data: Log files, timestamps, device/browser type, session data.
  • Uploaded Org Data: When admins upload rosters (CSV/Excel), employee info is stored.

2. How We Use Information

  • To enable employees to give and receive feedback.
  • To allow managers and admins to view feedback according to visibility rules.
  • To manage users, roles, and organizational structure.

3. Sharing of Information

  • We do not sell or trade personal data.
  • Feedback visibility is controlled by the giver (Manager, Manager's Manager, Org).
  • Admins may access individual feedback except 1:1
  • Data may be disclosed to legal authorities if required by law.

4. Data Security

We use encryption, secure authentication (JWT/cookies), and restricted access to protect data. However, no system is 100% secure.

5. Data Retention

  • Feedback and user data are retained as long as your organization maintains its ZapBack account.
  • Organizations may request deletion of their data at any time.

6. User Rights

Depending on jurisdiction, users may:

  • Access feedback about them.
  • Correct or update their profile information.
  • Request deletion of their account (via their organization).

7. Admin Responsibilities

Admins are responsible for:

  • Ensuring accurate employee data is uploaded.
  • Managing role assignments and user access.

8. Child Safety Standards & Prohibited Content

As an enterprise platform designed for internal organizational feedback between adult employees (18+), colleagues, and managers, ZapBack.ai strictly prohibits and has zero tolerance for:

  • Child Sexual Abuse and Exploitation (CSAE) content of any kind.
  • Any content that sexualizes, grooms, abuses, or otherwise harms children.
  • Content that facilitates or promotes child exploitation.
  • Sharing, distributing, or accessing illegal content involving minors.
  • Any inappropriate content that violates professional workplace standards.

Any violation of these standards will result in immediate account termination and reporting to appropriate authorities. ZapBack.ai is committed to maintaining a safe, professional environment for organizational feedback and complying with all applicable child safety laws and regulations.

9. Children's Privacy & Age Requirements

ZapBack.ai is an enterprise feedback management tool designed exclusively for internal organizational use by employees aged 18 and above. The platform facilitates professional workplace communication where employees can provide feedback to colleagues, managers, and other team members within their organization.

Age Requirement: All users must be 18 years or older to use ZapBack.ai. This is an employment-based platform intended for adult professionals in workplace environments.

Organizational Use Only: ZapBack.ai is not a public platform. Access is restricted to verified employees within participating organizations. All feedback and communication occurs within the secure, internal organizational environment.

We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that a user under 18 has provided personal information, we will immediately delete such information and terminate the account.

10. Changes to Policy

We may update this Privacy Policy. Updated versions will include a revised "Effective Date."

Contact Us

For questions regarding Terms or Privacy, contact: help@zapback.ai